Unable to Comment? Strange Error

1.92K viewsIssuesAdd comment Error comment error

Hello there!
So this looks like it just happened maybe last night, I’m not sure. But I am unable to comment on questions or other comments. When clicking on comment, instead of a text box, this will appear:
I’ve included a screenshot. Please assist. What has happened? The plugin has been working beautifully up until a few hours ago, because there was a question and comment just posted but after then, this happened.

Also the same thing happens when clicking on the little “tools/settings” button. Here is a screenshot of what appears:

What is happening and how do I fix it?

Answered question

Helppp please 🙁 This is stressing me out.

Edited comment

I think I can help you, tell me which plugin you are using in a widget sidebar or any other place.. remove all and then again place one by one, you will get that plugin which is causing issue.. in my case mailpoet 3 was causing same issue when i used mailpoet subscription box in sidebar widget area.. waiting for your reply

Hi thank you so much for answering me! I have tried deactivating each of my plugins and testing Anspress again, but it is still the same issue. I don’t know if I am doing anything wrong.

Update: So I tried checking a different question, and it works! But it does not work on the question I posted above in the screenshot. I deactivated my Mailchimp subscription box and I don’t know if that fixed the other ones, but this particular question has not fixed.

maybe it is cache problem.. you are getting the error in only this question which you posted in screenshot.. rest is working fine hmm??? clear cache and try again or if you have team viewer then we can connect live and find issue


This is due to another plugin. Same same was reported before and a plugin was causing this. Forgot the name of plugin but it was related to WooCommerce.

Posted new comment

Oh. Well that is a little vague… I’ve deactivated the two Woocommerce plugins I have and the problems is still there. Do you know what the question was that was a similar problem to mine? Maybe I can check out the answers over there and find the plugin.

Also: I received an email from Anspress that says “Anspress Team”. When emails from my Anspress goes out, it will say it’s from “WordPress” rather than my website name. Is there a way to change that?

Thank you for your help! I look forward to your response about the conflicting plugin.

Hello, I have tried deactivating all of my plugins and reactivating each of them one by one and checking to to see if the problem stopped. It didn’t.

The problem is still there even with the plugins deactivated. Please assist! I don’t know what to do.