Understanding your membership plans

With your Basic and Premium memberships, I’d like to understand what the extent of coverage is. For example

I’m having issues using HTML in my mails, I’d like to have these mails go out in a branded template. I have the template ready but implementing in AnsPress is not working out. What level of support do I receive in this case? If I requested support with implementing, wold that be granted?

Basically, I’m trying to understand if already built in functions on AnsPress that aren’t working properly for me will be worked on under these plans. What level of modification support will also be provided?

Thank you