I cannot get initials to display on the avatar

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I’ve enabled the dyanic avatar plugin. However all avatars still show the mystery person. I’ve googled and can’t find anything. I”m sure I”m just missing something. Any feedback on how to fix. Thanks in advance!

Answered question
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Hello,
Can you share your site link with us?

Posted new comment

it’s oconvo.com.

Let me know if there is something else I should do.

Please check if you can see avatar inside of wp-content/uploads/ap_avatar
If no then create that directory and add write persmisison

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Would really love to get this fixed. Did you see my settings?

Changed status to publish
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There are no errors in the error log. I use bluehost.
Please see the below for the settings. I have cleared the cache. Also, I wasn’t forcing the avatar initially but just tried it to see if it would help. It didn’t.

Answered question
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Hello,
Please show dynamic avatar addon settings as screenshot. Also check if you see any error in server log.

Answered question