commenting doesn’t work

Question

commenting doesn’t work

6.31K viewsFebruary 10, 2016Issues

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Anthony_Jacobs 2 Posted January 3, 2016

Hi, We are using anspress and commenting is enabled in the backend, however, when you click comment to leave a comment, a JS popup never occurs and the page just scrolls down to the answer input form. Is there something that I am doing wrong to enable commenting?

Our q/a page is quadquestions.com/qa

Commenting doesn’t work on any questions or answers, on any browser, logged in or not.

Dima Stefantsov commented January 4, 2016

http://4.stefantsov.com/s/?2016.01.04_5.59.40_gxh39dzx.png
There is not even a button to press to leave a comment, logged in or not.

Rahul Aryan commented January 4, 2016

Are you sure user have proper permission?

Anthony_Jacobs (Buyer) commented January 4, 2016

You are right Dima, However, when a registered user is logged in, the option to leave a comment is available. I updated the permissions so that all users can see the comments, but this doesn’t change anything, unregistered users still cannot see or leave comments, and registered users can see the link to leave a comment, but it doesn’t work, it just takes you to the answer input form.

Rahul Aryan commented January 5, 2016

Please send team viewer details.

Anthony_Jacobs (Buyer) commented January 5, 2016

Email sent to [email protected]

Dima Stefantsov commented January 5, 2016

“However, when a registered user is logged in, the option to leave a comment is available.”
That’s what I’m saying. I have registered and I had NO OPTION TO LEAVE A COMMENT.

Rahul guess was probably right, you might have not set “default user role: anspress participants”.
You have contacted support now and it’s probably fixed already. Would be useful to know what the issue was.

Anthony_Jacobs (Buyer) commented January 5, 2016

we are still working on it. It appears that a user that leaves a comment is logged out and marked as anonymous. I am trying to disable plugins to find the culprit. Ill post here when we fix it.

Rahul Aryan commented January 6, 2016

@Dima, actually problem is that when user visit question page they get logged out..

Anthony_Jacobs (Buyer) commented January 12, 2016

Hi Rahul, Do you think that this could have to do with an SSL or Htaccess issue?

lidalarch commented January 21, 2016

Have you figured out what the problem was? We have just the same issue on our site – when you click comment to leave a comment, a JS popup never occurs and the page just scrolls down to the answer input form. But on my localhost the same site with the same plugins works just right.

Show 4 more comments

http://4.stefantsov.com/s/?2016.01.04_5.59.40_gxh39dzx.png
There is not even a button to press to leave a comment, logged in or not.
You are right Dima, However, when a registered user is logged in, the option to leave a comment is available. I updated the permissions so that all users can see the comments, but this doesn’t change anything, unregistered users still cannot see or leave comments, and registered users can see the link to leave a comment, but it doesn’t work, it just takes you to the answer input form.
“However, when a registered user is logged in, the option to leave a comment is available.”
That’s what I’m saying. I have registered and I had NO OPTION TO LEAVE A COMMENT.
Rahul guess was probably right, you might have not set “default user role: anspress participants”.
You have contacted support now and it’s probably fixed already. Would be useful to know what the issue was.
we are still working on it. It appears that a user that leaves a comment is logged out and marked as anonymous. I am trying to disable plugins to find the culprit. Ill post here when we fix it.
@Dima, actually problem is that when user visit question page they get logged out..
Hi Rahul, Do you think that this could have to do with an SSL or Htaccess issue?
Have you figured out what the problem was? We have just the same issue on our site – when you click comment to leave a comment, a JS popup never occurs and the page just scrolls down to the answer input form. But on my localhost the same site with the same plugins works just right.

commenting doesn’t work

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