Add comment doesn’t work
Dear AnsPress
For the past 2 weeks, the add comment has stopped working. It is possible to answer questions, however after clicking the add comment option, the page twitches and the comment box does not appear. The screen freezes (unable to scroll) and must be refreshed after this happens.
Please advise on how to resolve this issue.
Thank you
The most likely reason your AnsPress “Add Comment” feature stopped working is a JavaScript conflict or a caching issue, indicated by the page twitching and freezing. You need to troubleshoot by first clearing all caches (browser, plugin, and server). If that fails, inspect your browser console (F12) for specific red error messages, which will point to the MyFordBenefits conflicting file. Finally, perform a plugin/theme conflict check by temporarily deactivating all plugins except AnsPress and switching to a default WordPress theme to isolate the component causing the script failure.
