Reputations

Hey JH, It's been a bit quiet, but we've been working behind the scenes on a large update that has just been released for both AnsPress and AskBug, and we'll be releasing updates more regularly moving...

Hello! I answered your inquiry via email but will post here as well. AnsPress is completely free to use, the license is intended for AskBug, the theme. To activate AskBug, you can see the instructions...

Hey Danny, Can you please try saving your permalinks, and seeing if that resolves the issue. This is found under Settings -> Permalinks. No changes are needed, just opening the page and clicking the...

Hello Manisha - the documentation linked is intended for developers to make changes using the plugin which is intended to be developer friendly. It may be best to hire a developer if you'd like make changes...

Hello, In this case as you're adding it to an existing functions.php the initial <?php line is not needed. If you remove that and have the snippet start at: // AnsPress form text field example. This...

Hey Laura, Yes, that's correct. After submitting a question, the default behavior is to view the newly published question, but they would be submitting it directly from the questions page. Cheers, Dan

Thank you for confirming. This isn't possible in the current version, but I have added it to the queue to be added in the next update. I can't give a specific date of when this will release, but it will...

Hey demon19851027, When you mention a separate field for sub-category, do you mean on the form when submitting a new question? You'd like to see: Select Category If has sub-categories, show second...

Hey Laura, Glad you love the plugin! If you have a specific page where you want users to view and add questions, you can take advantage of the "Ask Form" widget. You can place this form in any widget area...

Hey Megan, Questions and answers that require moderation can be viewed in the WordPress admin under their relative sections. They'll be tagged as in need of moderation. When logged in as an admin you'll...

It seems you have purchased the license under a different account on our website. The username associated with the license is: sjrgeislingen If you login with this account you should see the license and...

On the "My Orders" screen on the purchase history screen there is a "Details" column, clicking the "View Details and Downloads" link will give you access to the latest version. The URL is: https://anspress.net/orders/...

Hello, There was a change in WordPress which was causing the auto-update for the 3.2.0 version to no longer work. This is fixed in the latest version but you may need to manually update the theme. This...

Hello hossein, We have tracked down your license and have re-sent the license email to the email address that was associated with the purchase: t****[email protected] You can access this email to regain your...

Hey hossein, We have just released an update for AskBug that should resolve this issue. Additionally, this update fixes an issue that caused some users to not be able to automatically update the theme....